Cowrite AB General Terms and Conditions
The following general terms and conditions (the "Terms") apply to visitors ("Visitors") of www.cowrite.com and its sub-pages (the "Website"), to anyone ordering copywriting services ("Client"), anyone who creates an account on the Website ("Users"), and anyone who uses Cowrite's digital service ("Service"). The term "product" refers to estate agent texts, recruitment advertisements and application documents (CVs and cover letters).
All Users and Clients who visit the Website are Visitors. All Terms apply to Visitors. Terms addressed to Visitors also apply to Customers. Terms addressed to Customers apply solely to Customers.
By visiting the Website, Visitors accept the following Terms. The Terms may be amended without specific notice being issued. It is the Visitor's responsibility to keep themselves informed of the Terms in force at any given time.
Service-specific terms take precedence over these general Terms.
1. Use of the Website
1.1 General
The Website and its Service are intended for natural and legal persons for the creation of text content. The products within the Service are subscriptions for the automated creation of estate agent texts, recruitment advertisements and application documents.
1.2 Creating an account
Visitors may, when visiting the Website, register an account and are then referred to as Users. In order to create and save texts in the Service, an account must be registered. This requires the Visitor to provide a name, an e-mail address and a password.
Upon registration of the account, the User accepts Cowrite's processing of personal data in accordance with these Terms and Cowrite's Privacy Policy, and accepts that e-mails regarding news and offers may be sent, unless the User has expressly opted out of such mailings.
All of the User's choices in the Service are saved with the account. The User may therefore pause and resume at a later time without losing any choices.
1.3 Subscription
Companies or private individuals who have registered an account with Cowrite may enter into a Subscription and are then referred to as customers ("the Customer").
For application documents, subscriptions are offered based on the length of time the user has paid for. The price for these subscriptions is stated at the time of ordering and is subject to change. For participants in the Swedish Public Employment Service's programmes via matching providers, the subscription is active for 9 months from activation. For users who have access to Cowrite via their trade union, their professional association or their job-transition provider, access is valid for 1, 3 or 6 months.
For recruitment advertisements, the price agreed in a separate agreement between the Customer and Cowrite applies. For estate agent texts, the price applies per month per subscription type. Subscription choice is made in the Service.
1.4 Entering into a Subscription
#### 1.4.1 Conclusion of a Subscription agreement
An agreement on the use of a subscription shall be deemed to have been concluded between Cowrite and the Customer:
- when the Customer confirms the order of a Subscription by e-mail,
- when the Customer receives an order confirmation from a Cowrite partner,
- when the Customer completes payment by credit or debit card on Cowrite's website.
When registering an account, the Customer must name at least one physical contact person.
The terms for a Monthly Subscription run monthly, counted from the date on which the e-mail containing the receipt for the Customer's Monthly Subscription is sent to the Customer. If the Customer enters into an Annual Subscription, the terms for the Annual Subscription apply for a period of twelve (12) months from the date on which the e-mail containing the receipt for the Customer's Annual Subscription is sent to the Customer.
The Customer undertakes to review these Terms upon each renewal and/or extension or change of Subscription.
The terms for a Quarterly Subscription run quarterly, counted from the date on which the e-mail containing the receipt for the Customer's Quarterly Subscription is sent to the Customer.
The Customer undertakes, when entering into a Subscription, to pay for the service in accordance with the price list in force at the time of entering into the Subscription. By registering an account and entering into a Subscription, the Customer undertakes to comply with these Cowrite General Terms and Conditions.
1.5 Subscription fees
All prices are stated excluding VAT, except for the public service for creating CVs and cover letters, where prices are stated including VAT. For other services, VAT is added in accordance with the applicable rate at any given time. Cowrite reserves the right to adjust prices in its subscription and service offering.
1.6 Term and termination
For Cowrite's service for application documents or estate agent advertisements, a Customer wishing to cancel their Subscription must do so under Profile Information when logged in.
For Cowrite's service for job advertisements, a 30-day notice period applies unless otherwise agreed in a separate agreement. The written-form requirement is satisfied if the Customer sends an e-mail to info@cowrite.com, or if the Customer cancels the subscription under "Account" in Cowrite's Service.
Cowrite is not obliged to refund subscription fees, regardless of when the Subscription is terminated. Upon termination of an Annual Subscription, the subscription runs for the period the Customer has paid for.
Cowrite is entitled to terminate a Subscription for a Customer, in whole or in part, by written notice to the Customer with at least three (3) months' notice.
Cowrite is entitled to suspend a Subscription for a Customer, in whole or in part, with immediate effect if the Customer:
- breaches its obligations under section 1.7 and does not remedy the breach within ten (10) days after written notice,
- is declared bankrupt, suspends payments, enters into composition proceedings, goes into liquidation or is otherwise deemed insolvent.
In the event of death, Cowrite reserves the right to terminate the Subscription and delete any data that the Customer has stored in Cowrite's service on behalf of the deceased after 6 months from the date of death, or as agreed with the estate.
1.7 Customer responsibility
The Customer is responsible for ensuring that the Customer and any Users added by the Customer have the connections and equipment necessary for use of the Website, including a functioning internet connection and digital devices and browsers that enable access to Cowrite and thus use of the Subscriptions.
The Customer is responsible for the accuracy of the information provided in connection with the registration of a Subscription, the use of a Subscription, the Service, and any additional services. The Customer is responsible for continuously updating their contact details so that these are correct at all times. Cowrite is not liable for any damage arising as a result of the Customer providing incorrect information.
The Customer is responsible for ensuring that personal and user-specific information such as user identity and password, or other documents, certificates or devices that can be used to access the Subscription, are stored securely and are not used by or disclosed to any unauthorised person. If the Customer suspects that such information has come to the knowledge of an unauthorised person or is otherwise being misused, the Customer is obliged to change their password immediately.
#### 1.7.1 Use and misuse of the Subscription
The Customer is responsible for activities carried out by the Customer and other Users whom the Customer has enabled to use a Subscription. The Customer is therefore responsible, among other things, for any transfer of information and electronic documents carried out by the Customer and Users within the framework of the Subscription.
The Customer is obliged, in addition to these Terms and any instructions published by Cowrite from time to time, to observe applicable laws, regulations, decisions of public authorities, and generally accepted ethical and moral standards when using the Subscriptions.
The Customer may not use the Subscriptions in any way that causes inconvenience or damage to Cowrite or any other party.
If Cowrite suspects that a Customer or User is using the Subscriptions in breach of this clause, Cowrite is entitled, without prior notice to the Customer or User, to delete and/or prevent the Customer and User from transmitting information and/or electronic documents, and is entitled to suspend the Subscription for the Customer and User, and to terminate the Subscription with immediate effect.
2. Payment Terms
2.1 When purchasing a Subscription
For the Subscriptions and additional services provided by Cowrite, fees are charged in accordance with the price list in force at any given time. All prices are stated excluding VAT, which is added in accordance with the applicable VAT rate at any given time. Cowrite reserves the right to adjust prices in its offering.
2.2 Payment in general
- For Cowrite's service for estate agent advertisements: Payment is made either by invoice, monthly, or by debit/credit card.
- For Cowrite's service for recruitment advertisements: Payment is made in accordance with the agreement concluded between the parties.
- For Cowrite's service for application documents: Payment is made monthly or quarterly, by credit card.
2.3 Invoice terms
Invoice payment is made through Fortknox. When you pay by invoice with Fortknox, you do so in a fast, secure and fair manner. You never need to provide your card details.
The credit period is 14 and 30 days for private individuals and companies respectively. The invoice is distributed via e-mail, by post or as an e-invoice. A reminder fee of SEK 60 and default interest of 2.2% per month are added in the event of non-payment. If no payment is made thereafter, the claim may be passed on for debt collection, where additional collection costs will be added.
Fortknox processes personal data in accordance with the provisions of the General Data Protection Regulation (GDPR). "General Data Protection Regulation" refers to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, including any amendments and additions thereto. More information can be found in our Privacy Policy.
Card payment is made via the Stripe tool (www.stripe.com).
3. Availability
The Website is available via the internet 24 hours a day, every day. However, Cowrite reserves the right to shut down the Website, or parts of it, for a limited time in connection with updates or maintenance.
The communication speed between the Visitor/Customer and Cowrite's server depends partly on the Visitor's/Customer's choice of data transmission system, and partly on traffic volume. Disruptions to the availability of the Website may occur due to internet connectivity, disruptions at the web host, or maintenance of the service.
4. Cowrite's Privacy Policy
4.1 General information on Cowrite's processing of personal data
Visitors and Customers consent to personal data being processed in accordance with these Terms and Cowrite's Privacy Policy in connection with visits to and use of the Website, registration of an account, registration in the Service, the purchase of services, and contact with us (by e-mail).
Cowrite is the data controller for personal data provided in connection with the use of the Service or otherwise registered when the account is created. Cowrite may also, where necessary in customer matters, supplement the data.
4.2 Types of personal data
When registering an account, in the Service, and when purchasing services, the Customer is asked to enter or provide information that may constitute personal data. Personal data that Cowrite collects and processes is handled in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679) and other applicable law.
Such personal data may include, but is not limited to: name, telephone number, company registration number, e-mail address, and login credentials.
4.3 Purpose and scope of Cowrite's processing of personal data
Personal data is processed by Cowrite in order to create tailored texts within the Service. Personal data may also form the basis for Cowrite's customer surveys, business and methodology development, as well as for statistics and risk management. Cowrite may also use the data for marketing purposes, such as sending newsletters and offers to the Customer, unless the Customer has objected to such marketing.
For participants in the Swedish Public Employment Service's programmes "Stöd och Matchning" or "Kundval Rusta och Matcha", personal data may be shared with the User's job coach/supervisor at the time the User enters the e-mail address of their job coach/supervisor in the Service, as well as for invoicing purposes with the matching provider to which the job coach belongs and which has provided the User with access to the service. The same applies to participants who have been given access to the service via their trade union, their professional association or their job-transition fund.
The personal data that Cowrite collects about Visitors and Customers is processed by Cowrite and other companies with which Cowrite cooperates, for the purpose of preparing and performing the service, carrying out requested measures, or fulfilling such obligations as may follow from law or regulation.
4.4 Storage of personal data
Cowrite will retain the personal data of Clients, Users and Customers, and also personal data concerning the contact details of private individuals that have been provided to Cowrite via cooperation partners.
Personal data is stored only for as long as the User has an active account with Cowrite. If an account has not been used for 6 months, it is considered inactive, whereupon Cowrite deletes the data. The User is notified of this two weeks before deletion.
If a User requests that their personal data be deleted, the personal data is first de-identified for 30+30 days, after which it is deleted from Cowrite's servers. This is in order to ensure any customer invoicing based on usage.
Personal data is stored on servers within the EU/EEA.
4.5 Rights as a data subject
A private individual who is a Visitor or Customer has the right to receive information about the personal data concerning the Visitor or Customer that is processed by Cowrite, and, where necessary, to request rectification of data, that personal data be deleted, or that the processing of personal data be restricted. The Customer also has the right to data portability and to lodge complaints about the processing of the Visitor's/Customer's personal data with Integritetsskyddsmyndigheten (IMY, the Swedish Authority for Privacy Protection).
A request for any of the above rights shall be made in writing to:
Cowrite, attn. Data Protection Officer, Rörstrandsgatan 24 Lgh. 1102, 113 40 Stockholm, Sweden
The request must be signed and include a copy of identification. The signed request including a copy of identification may also be scanned and sent by e-mail to info@cowrite.com.
4.6 Incident handling in the event of loss or corruption of personal data
- Immediate incident reporting: Upon detection of an incident involving the loss or corruption of personal data, or personal data falling into the wrong hands, the event shall be reported immediately to our Data Protection Officer.
- Incident investigation: The Data Protection Officer carries out an immediate investigation in order to assess the scope and cause of the incident. This includes identifying which personal data has been affected and how the incident occurred.
- Measures to limit damage: Following the investigation, the necessary measures are taken to limit the damage. This may include deactivating affected accounts, informing the individuals concerned, and taking technical and organisational measures to prevent further damage.
- Notification to authorities: If the incident entails a risk to the rights and freedoms of individuals, we will report the event to Integritetsskyddsmyndigheten (IMY, the Swedish Authority for Privacy Protection) within 72 hours of detection. The notification includes a description of the incident, the measures taken, and the planned measures to minimise its effects.
- Information to affected individuals: If the incident entails a high risk to the individuals concerned, we will inform them without undue delay. The information will include details of the incident, its potential consequences, and the measures taken to manage and minimise the risks.
- Improved security measures: Following an incident, we will carry out a thorough analysis in order to identify and implement improved security measures. This may include updating our security policies, providing additional training for our staff, and implementing new technology to better protect personal data.
4.7 Cookies
The Website uses cookies and tags so that the Website functions optimally and so that all content is displayed correctly. A cookie is a text file that is sent from Cowrite's web server and stored on the Visitor's browser or device.
Cowrite also uses cookies for overall analytical information regarding Visitors' use of Cowrite's products, to save functional settings, and to be able to direct relevant news and offers to Users. For more information on this, see the "Cookies" tab on the Website.
4.8 Data Protection Officer
The data controller for the processing of personal data in connection with the Website is Cowrite AB. The Data Protection Officer can be contacted at info@cowrite.com.
5. Limitations of Liability
5.1 Cowrite's liability in connection with use of the Service
The Service helps the Visitor and the Customer to create texts based on the input values provided in the respective estate agent system, recruitment system, or entered manually. The Visitor and the Customer are themselves responsible for the accuracy of the input values provided in the Service. If the input values provided are correct, Cowrite is responsible for ensuring that the texts created on the basis of those input values are linguistically correct.
By visiting the Website, each Visitor and Customer declares that they understand that the texts created in the Service are based on the input values provided.
In connection with the Service, Cowrite provides support by telephone and e-mail. The support is intended to help the Customer use the Service and the Website.
Cowrite is, unless the company has been grossly negligent, not liable for damage arising because the Customer is unable to use the Service as intended due to operational disruption or other interference in the computer or communication systems used by Cowrite, or during necessary maintenance of Cowrite's computer systems.
The Customer is itself responsible for any damage it may suffer as a result of faults or defects in the Customer's own data and/or communications equipment, software or subscription.
The creation of text in the Service is based on circumstances stated by the Visitor and Customer and on facts at the point in time they are given. Cowrite does not undertake to update texts with regard to subsequent changes in input values.
5.2 Cowrite's liability in connection with copywriting services
For copywriting services to the Customer, the texts are adapted to the images that are uploaded or referred to in the individual case, as well as the instructions the Customer provides to Cowrite. The Customer is responsible for the accuracy of the input values provided. The Customer may not use the texts for any purpose or matter other than that for which the texts were written.
Cowrite does not undertake to update texts already created with regard to subsequent changes to circumstances, facts or input values.
5.3 General limitations of liability
Unless otherwise agreed, Cowrite is not liable to the Customer for the completeness or accuracy of the information provided by the Customer or any other party in an assignment. Cowrite is not liable to the Customer for loss or damage arising as a result of the Customer using Cowrite's work results or texts in another context, or for any purpose other than that for which they were provided.
Cowrite holds liability insurance appropriate for the business, covering damage caused to a customer as a result of error, negligence or breach of contract on Cowrite's part. Liability for direct damage is limited to an amount equal to 15% of the annual fee for the relevant subscription. Cowrite is not liable for indirect damage.
Cowrite's liability for damage caused to the Customer as a result of error or negligence on Cowrite's part shall be limited to the damage the Customer suffers. This means, among other things, that liability shall be reduced by all amounts that may be recovered under any insurance that the Customer has taken out or that has been taken out for the Customer, or under any agreement or indemnity undertaking to which the Customer is a party or beneficiary, unless this is incompatible with the Customer's agreement with an insurer or other third party, or if the Customer's rights vis-à-vis an insurer or third party are restricted as a result.
Cowrite is not liable for damage caused by Swedish or foreign legislation, Swedish or foreign government action, acts of war, strikes, blockades, boycotts, lock-outs or other similar circumstances. The reservation regarding strikes, blockades, boycotts and lock-outs applies even if Cowrite is itself the subject of, or takes, such industrial action. If there is an impediment for Cowrite to make the Service available or to take other action due to circumstances under this paragraph, the action may be postponed until the impediment has ceased.
6. Complaints
The Customer shall promptly notify Cowrite of (complain about) any errors or deficiencies in connection with the creation of a text in the Service, or if the Customer finds errors in, or is dissatisfied with, their text. Complaints shall be submitted as soon as the Customer has discovered, or ought to have discovered, the error. Complaints are submitted to support@cowrite.com.
In the event that the Customer and Cowrite cannot reach agreement, the Customer has the opportunity to submit a dispute resolution application via the European Commission's online platform. The application is made online by having the Customer answer a number of questions and complete a complaint form via the link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.
Further information on the complaints procedure via the European Commission's online platform, and on the Customer's rights when purchasing online, is available at the link: https://ec.europa.eu/info/policies/consumers_en.
7. Right of withdrawal on purchase
When purchasing a text in the Service, a tailored text is created specifically according to the Customer's provision of information and answers to questions/choices in the Service. Because the text obtained by the Customer has a clearly personal character, created solely for that particular Customer at the time of purchase, based on the Customer's answers/choices in the Service, there is no right of withdrawal after completion of purchase, in accordance with Chapter 2, Section 11 of the Swedish Distance Contracts Act (Distansavtalslagen).
8. Complaints and improvements to the Customer Ombudsman
If the Customer is dissatisfied with the way in which Cowrite has handled the Customer's matter, or has suggestions for improvements to our handling or to Cowrite as a company, the Customer is asked in the first instance to contact Cowrite by e-mail at support@cowrite.com.
9. Copyright
The content on the Website, as well as the underlying software, is protected under the Swedish Copyright Act. The information also has copyright protection as a database under the same Act.
It is prohibited, without Cowrite's consent, to make copies — regardless of the technology used — of all or part of the content of the Website. Without such consent, it is also prohibited to make all or part of the content of the Website available to the public through the use of the internet or otherwise.
The work result that the Customer obtains by using the Service may be used freely, in the same way as any other text.
Anyone wishing to use any of the content in any way other than as stated above is requested to contact Cowrite by e-mail: info@cowrite.com.
10. Linking
When linking to the Website, the Website must always be opened in a new window. The content of the Website may never be presented within the frame of another website without Cowrite's prior consent. Do not link in any manner that may cause the content of the Website to be distorted or misunderstood.
11. Dispute
Cowrite strives continually to improve our products and services. An important part of that work is taking dissatisfied Customers' complaints and claims extremely seriously. The simplest and quickest way to obtain redress in the event of any errors is, in the first instance, to contact us by e-mail at info@cowrite.com.
If, following a complaint, the Customer still does not consider themselves satisfied, the Customer may turn to:
Allmänna Reklamationsnämnden (Swedish National Board for Consumer Disputes)
Box 174
101 23 STOCKHOLM
Allmänna Reklamationsnämnden (Swedish National Board for Consumer Disputes) is impartial and examines disputes brought by private individuals against traders free of charge. Cowrite follows the recommendations and decisions of Allmänna Reklamationsnämnden in the event of a dispute. Read more on the website of Allmänna Reklamationsnämnden.
Disputes may also be settled by simplified arbitration with a single arbitrator in accordance with the rules of the Arbitration Institute of the Stockholm Chamber of Commerce.
These Terms and all questions relating to them, and all questions concerning Cowrite's assignment for the Customer, are governed by and interpreted in accordance with Swedish substantive law.
12. Action against unauthorised use
The content of the Website is the result of substantial work. Cowrite takes a very serious view of unauthorised use of the content on the Website and actively takes action against anyone who engages in such use. Cowrite reserves the right to suspend Visitors or Customers who have breached these Terms, and legal action may be taken against them.
13. Changes to the Website or the Terms
Cowrite is entitled to make changes to the Website at any time. Such changes may, for example, concern changes to the technical solution of the Website (the Service/the Subscriptions) and/or the design and layout of the Website, and may result in certain functions being discontinued, modified or added, and/or in changes to the technical conditions for access to the Website.
These Terms may be amended by Cowrite from time to time. The most recent version is always available on Cowrite's website, www.cowrite.com. Changes to the Terms apply only to assignments commenced after the amended version has been published on Cowrite's website. A copy of the most recent version of these Terms will be sent to the Customer on request.